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Privacy Policy

Effective Date: June 4, 2026
Last Updated: June 4, 2026

H2O Pool Care ("we," "us," "our") operates the website at https://h2opoolcaresac.com and related landing pages. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.

By using our website or submitting a form, you agree to this Privacy Policy. If you do not agree, please do not use the site.

1. Information We Collect

Personal Information: Name, email address, phone number, zip code, and other contact details submitted through quote forms or contact requests.

Usage Data: IP address, browser type, operating system, pages visited, time on site, and referring URLs collected automatically when you visit.

Tracking Technologies: We use cookies, pixels, and similar tools — including Google Tag Manager, Google Analytics, Meta Pixel, and Microsoft Clarity — to understand site usage and deliver relevant advertising.

2. How We Use Your Information

  • To respond to quote requests and inquiries
  • To follow up about pool service via phone, email, or text message (SMS)
  • To send service-related communications and updates
  • To deliver and optimize advertising on Meta (Facebook/Instagram) and Google
  • To analyze site traffic and improve user experience
  • To comply with applicable laws

3. SMS and Text Message Communications

By providing your phone number and checking the consent box on our quote form, you agree to receive text messages from H2O Pool Care related to your service inquiry. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at mypoolcare@gmail.com.

We do not share your phone number or SMS consent with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers who operate our website, CRM, or communication tools (e.g., GoHighLevel, Google, Meta)
  • Advertising platforms to deliver and measure ads (Meta, Google) — this may include hashed contact data for audience matching
  • Legal authorities if required by law or valid legal process
  • Successor entities in the event of a business transfer or acquisition

5. Cookies and Tracking

We use the following tracking tools:

  • Google Tag Manager / Google Analytics — site analytics and ad performance
  • Meta Pixel — conversion tracking and ad audience matching for Facebook and Instagram
  • Microsoft Clarity — session recording and heatmaps to improve user experience

You can opt out of interest-based advertising through Your Ad Choices or the NAI opt-out tool. Note that opting out does not remove all tracking — it limits interest-based ad targeting.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Non-discrimination for exercising your rights

To submit a request, contact us at mypoolcare@gmail.com or (916) 335-3559.

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect information from children. If we learn we have done so, we will delete it promptly.

8. Data Security

We use reasonable technical and organizational measures to protect your information. No transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted here with an updated effective date. Continued use of the site after changes constitutes acceptance.

11. Contact Us

H2O Pool Care
Email: mypoolcare@gmail.com
Phone: (916) 335-3559